If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. If I opt for a refund, when will I receive it? This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. But he couldnt get through to anyone at Vivid Seats. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Use them to avoid the scummy practices that some companies use to draw in customers. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. *Sorry, there was a problem signing you up. You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. Earn a Reward Credit after your 10th ticket and spend it in our app it's like getting your 11th ticket free. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. Privacy Policy and So you have to live in California to get your money back. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. How do I find out whether or not my event is canceled or postponed due to the coronavirus? All sales are final. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. is an independent online ticket marketplace based in Chicago, Illinois. This article was published on March 29, 2022, and updated on April 27, 2022. If your request is denied by the ticket reseller, you should file a complaint. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Will this be the busiest spring break ever? Grounds Admission Pass/Grounds Pass. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Why is it taking so long to get a cruise refund? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT What should I do? According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . . The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Unfortunately, no. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. (Weve published them since then; here are the executive contacts for Vivid Seats.). For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. The two disgraced men have both been sentenced for sex crimes. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Vivid Seats respects the intellectual property of others, and we ask you to do the same. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. When you choose this option, Live Nation will also donate tickets to healthcare workers to share the gift of live with those working on the front line through our Hero Nation program. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Upon seller confirmation, your method of payment will be charged. RYADD was also forced to settle with Virginia authorities over the same practices. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. Such complaints shall be decided by an independent arbitrator in accordance with these Sales Terms. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. The settlement was initially agreed to between Vivid Seats and . Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Can a vacation rental host cancel my stay and keep my money? To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Did we mention it's free? As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I want a $1,100 refund for my Samsung electric stove. Were always here to help. According to this tweet, if you want a refund check your email for official information.. Aegean Airlines refunds one ticket but not the other. Can Vivid Seats purchase my tickets from me instead? Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Over the last several months, our advocacy team has received several questions about Vivid Seats. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. If you received a coupon for 120 percent that expires in 12 months, dont worry! As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Denying access to the Vivid Seats Marketplace. Vivid Seats will determine when an event is cancelled based upon the best information available. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. I tried emailing and calling. Email Delivery . Live Nation created the Ticket Refund Plan amid coronavirus cancellations. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.. Users of this site acknowledge that they do not acquire any ownership rights by using the site. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. Its going to give more credence to your chargeback claim. Please keep your tickets in a safe place. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? These tickets are marked on the listing as "Zone Seating." If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Its been eight months. One of them is about the companys ownership. The hosts cancellation policy will apply as usual. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Breaking down the contenders in the seasons most unpredictable Oscar race. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. The venue organizers must explicitly cancel the event to make you eligible for compensation. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Vivid Seats's third-party sellers list and sell the tickets. It depends. You can access DoNotPay from your web browser. Why cant I get one? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Please note, the ticket price may be higher than the face value that appears on the ticket. No. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website.

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