" Don't use Staysure Travel insurance- dreadful extremely poor customer service. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. I will only use them in the future. Theres no jargon in our rights guides. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Application. Staysure. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. - Calling from outside the UK: 0044 1604 210 845 Staysure take all feedback relating to our products and services seriously. office: Av. Companies can ask for reviews via automatic invitations. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. But I am still waiting for the activation email. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. If youd prefer to speak to a member of the team on, please call us on: Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Absolute despicable bunch of cowboys. ERGO Seguros de Viaje TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Greatest accomplishments. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Information provided by various external sources. (But perhaps that was because I wanted to spend money!). Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Get started now and lets get this sorted. Whenever you need us, our 24/7 claims team is here for you. _W.storeCountry = "GB"; Anyone can write a Trustpilot review. Have a fantastic holiday. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. if(document.createEvent && document.addEventListener) { } Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. I was trying to pay for a quote with them kept waiting for over a day to pay. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. My sincere apologies for the frustration and inconvenience caused. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. ) A lot of pressures, every second of your day is reviewed! They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Thank you for posting your feedback and for recognising we have fantastic people in the business. There are also plenty of opportunities to develop into other area and for promotion. Isla Graciosa, 1 When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Saturday: 9am 5:30pm We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. View our cookie policy here. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. If you need more help, please visit our FAQ Help Centre. I wasn't entirely happy with the service I got but I don't blame the staff for it. Not everything they do makes sense. They subsequentialy told me to claim for myself. #wsite-content h2.wsite-product-title {} Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. I dont know what Id have done without them. The calls are non stop , its very busy and mentally exhausting . staysure customer service review very helpful, advisor explained everything very clearly and patiently. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. So you can be confident that youve got the right cover, thats tailored just for you. Policy purchased, but I am not happy. Have a fantastic holiday. Sometimes the Customers are not vey nice. Staysure is a trading name of TICORP Limited. Had team leaders record secret conversations trying to do what I have no idea. Have a fantastic holiday. Consiglieri Park Estrada Consiglieri Pedroso, Search job titles. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Jo Phelps Constantly being told to hang in there because improvement are happening when quite clearly they werent. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv My mum had a fall abroad and broke her neck. HR Director. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The People Team. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. In the 4 years I was there I hit some sort of bonus each month. Happiness score is 39 out of 100 39. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. a:link, Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Best and worst companies at resolving issues. Outright being lied to didnt help either. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Lack of progression I would say but good vibes. Do you agree with Staysure Travel Insurance's 4-star rating? Used chat and phone. function initCustomerAccountsModels() { My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Wishing you all the best for the future. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We are remunerated by commission for the arrangement, service and renewal of A free inside look at company reviews and salaries posted anonymously by employees. width: 100% !important; } The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. Consumer guides, newsletters, surveys and more! All rights reserved. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. _W.isCheckoutReskin = false; My mother was diagnosed with terminal cancer after taking a policy out. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. - Saturday: 9am - 5:30pm Overall experience. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Resolver is free. Have a fantastic holiday. Staysure is a good place to work, the training is good. Verification can help ensure real people write reviews about real companies. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. We also ensure all reviews are published without moderation. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Replies to negative reviews in < 24 hours. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Was this review helpful? Unhappy with your Staysure experience? Well always be on hand with guidance and support to help you get the results youre looking for. Anyone can write a Trustpilot review. We recognise that everyone has ups and downs in their lives and we are always there with support. Customer Services Manager, _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. - Monday - Friday: 8.30am - 8pm They take your money easily but getting help when you need it is a different story. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Clear All. Verify your email to use filters. Learn more about Resolver Pro and how to claim your business. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. You will receive a written acknowledgement within 5 days of raising your complaint. Thank you. .fancybox-title {} Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Thank you for your feedback and sorry to read your comments. Instead, theyre full of the info you need to get things sorted. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. My bugbear with insurance companies is the usual interminable wait for queries to be answered. The process was quick and easy and Lisa was very pleasant to deal with. They are not authored by Glassdoor. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. It's quick, easy and totally free. I contacted you twice. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Very friendly, knowledgeable and . I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance.

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