Registered Office: Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our obligations to you are affected by any circumstances which we or the supplier of the service in question could not have avoided even if all reasonable measures had been taken. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Read 76 customer reviews of the Hays Travel & compare with other Travel Agents at Review Centre. We shall certainly return to Hayes for our next holiday. Yes, you need a passport to travel and will be prevented boarding if you do not have one. How much does it cost to add extra luggage? Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. We are working hard to administer all refund requests from our suppliers. | Read 541-560 Reviews out of 850 E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Your contract will be with the individual suppliers and not with us. Welcome to Hays Travel Learning and Development HUB. If you have any further questions after reading these booking conditions then please contact our customer services team who will be happy to help you. Hays Travel has "stood its ground" to tour operators not issuing customer refunds - opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. . The European Health Insurance Card (EHIC) replaced the E111 form in January 2006 . https://www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items. Tyne and Wear, Better if you are on the travel side. If you are on an All Inclusive, Half Board or Full Board basis, you may lose a meal due to your flight times. 20.1 We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Some low cost airlines now require boarding cards to be printed before check-in. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. We recommend that your spending money includes an amount of cash, with the remainder in travellers cheques (or on a currency card). services. This figure denotes a decrease . A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been resolved. Some low cost airlines now require boarding cards to be printed before check-in. Passports, Visas and Health Do I need to pay my balance due for my holiday later this year. services. These documents include: A valid passport, an appropriate visa (where required), travel insurance documents and health forms such EHIC. What does this mean? Advance Passenger Information (API) must be provided to the authorities before you travel. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Hays Travel launched in 1980, at the back of Mr Hays' mother's shop in Seaham. The trip must last more than 24 hours or include an overnight stay. Payment You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Visa requirements vary from country to country. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. She said 388 staff affected by the closures would be offered "alternative work options" to . If online check-in is available, you will need your airline reference number, which can be found on your booking confirmation. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. This information will then be passed on to the airline in advance of travel. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. For information on passport/visa requirements and other general travel requirements, please visit https://www.gov.uk/browse/abroad. Mr and Mrs Hays at the time said they were "devastated" about the job losses. When travelling to the USA, what kind of currency should I take? You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. However, in some areas, this may be earlier. The ATOL protection does not apply to all holiday and travel You can pay using either a credit or debit card, or by using Pay with Bank transfer. These are intended to give a guide to the services and facilities you should expect from your accommodation. 23. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. 21. This will vary for each individual airline. The FCDO link above will let you know whether you need to fill out apre-departureform and/or get tested before you travel or on arrivalin your destinationthe requirements on timings and the types oftestaccepted vary from country to country. Introduction Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Your contract is with them, not Euro Disney, so the time it takes them to obtain a refund is not your problem. A cancellation invoice can be issued upon request should you require one for insurance purposes. Passengers take full responsibility for their own luggage on all types of transfers. Please note that you will need the six-character verification code we sent by email or text message. How do I apply for a new passport or renew my passport? Use the app to fully manage your travel card account and stay in control of your holiday finances. We recommend that you take out appropriate travel insurance for your overseas holiday. Once received, simply print the documentation, as it is required for you to travel. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. Behaviour Update 7 July 2020: We've since run another survey. Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. Delivery of Documents Yes, children require their own passport to travel abroad. Name changes are subject to the terms and conditions of your tour operator or airline, and will incur amendment fees. 1. Canaries, View Take your Hays Travel Card with you . 4.2 You may wish to purchase flights, hotel, car rental, transfers or other services on our website. Airlines and Tour Operators here in the UK will generally follow advice given by the FCO regarding travelling to and from a country and we will endeavour to warn you of anything that is reported. After registration, on arrival at your accommodation, you will be allocated a room. Please remember that if you are refused boarding or denied admission at the US port of entry, in accordance with the terms of our contract with you, you will still be subject to our cancellation charges. Special Requests The SPF (sun protection factor) tells you the amount of protection the sun cream gives against UVB radiation. parts of your trip are not listed on it, those parts will not be ATOL 6. Hays is a big concern . How can I arrange assistance for my flights? There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. Holiday taken in excess of the entitlement is treated as leave without pay, but will be paid automatically as and when sufficient entitlement is earned. 25 Vine Place, Sunderland, Flights They simply don't listen , quick at taking your cash but not interested when there is a problem total waste of time . Your experience matters. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). 13. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified. You are advised to read these carefully prior to requesting us to book your flight. Can I change my hold baggage allowance once I have booked? 22. It is always useful to include a few items in your luggage in case of any unforeseen emergencies. Portugal. Visit the Destinations pages on the website for more information on the currency that is legal tender for country you are visiting. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Find out what works well at Hays Travel from the people who know best. Your application will not be submitted for processing until all correct payment information is received. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.

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