What Qualifying Event Would Trigger 18 Months COBRA Continuation? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Had a concert canceled because of COVID-19? Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The cash refund will be issued by May 31, 2021 and will. StubHub is also required to process any refund requests it receives going forward for the events at issue. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Enjoy!Make sure we land in your inbox, not your spam folder. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub is a marketplace where fans buy from and sell tickets to one another. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub was founded in 2000 and its current CEO is Eric H. Baker. It is taking Stubhub about 120 days to process refunds. The company does have something they term FanProtect Guarantee in its User Agreement. Find contact information here. They showed my same seats that they cancelled sold and the payout. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Whats The Difference Between Class 2 And Class 3 NI Contributions? Customers can keep their credits if they like. Great help!!! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? How can I email stubhub to refund tickets for a cencelled event. Does StubHub have live chat? Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Listings for companies similar to StubHub: Customer service is awful. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Reached out to customer service twice still can't list tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Help us improve this article with your feedback. We just sent you a welcome email. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I would like cash refund too. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. 0. Personal Loans can provide financial relief during an emergency. North Carolina Let us teach you the major money lessons you NEED to know. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Check out the table below to see the best alternatives to StubHub. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. 1.866.788.2482. Poor customer service is the biggest pet peeve to DoNotPay. They're upset StubHub is refusing to . Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. For obvious reasons, this isnt usually a satisfying compensation. To reach customer support call 1-866-788-2482 Find contact information here. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Contact us United States and Canada. From everything weve seen, the StubHub customer support is quite thin, to say the least. South Carolina, Great so in the future dont use stub hub because you cant get your money back. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Another way you might reach the company is by sending them an email. Get immediate StubHub support from HelpOwl.com. Otherwise you will receive a voucher for 120% of your purchase price. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Just log into your DoNotPay account using any. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. 7 calle 1, Suite 204 We'll email you when an event is canceled. If you have already been paid, we'll charge your credit card on file to recover the payment. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. I was refused to talk with a supervisor , I had 4 tickets listed. Having difficulty navigating this. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. How do I contact StubHub for refund? To reach Customer Support call 1-866-788-2482. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! If its past 10 AM on the day of your event and you dont have the tickets, please contact us. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. International orders are handled a bit differently than those within the US, @Lighty7. This watermark prevents others from copying them. Are You Having Trouble Getting in Touch With StubHub? SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Click your state to see if you qualify! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Still learning the basics of personal finance? Once you receive that email you can log into your account and navigate to the StubHub wallet. 1.866.788.2482. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. They are printed with duplicate. The April 25th show was canceled due to COVID-19. I been buying and selling for 12 years with them. You can also try refreshing your Listings page. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Click that link and you're good to go. This happens when tickets are reprinted, but they are usually still valid. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. and take advantage of this neat service whenever you need it. 03-31-2022 08:37 AM. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Maryland: On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub offersthe retroactive refunds because the live events industry is opening back up. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Click here to update this department. StubHub changed its refund policy about a month ago. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. AND TOLD ME THAT "Recine. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Youll get a refund if your event is cancelled and not rescheduled. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! A million dollar company can not compensate a loyal customer a few hundred bucks. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. StubHub also has live chat operating 24/7. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Dorado, PR 00646, Metro Office Park Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.

Apellidos De Esclavos En Puerto Rico, Fireteam Raven Locations, Tim Joyce Macquarie, Farmers Are Being In To Maintain Field Margins Seneca, Articles H